Customer Success Executive

Justin
Strackany

18+ years scaling net revenue retention from $0.1M → $50M. Player-coach CS & GTM leader, AI-forward and relentlessly revenue-driven.

(512) 638-2222 strackan@gmail.com LinkedInCary, NC

$0.1M→$50M

ARR scaled across tenure

120%

Gross net revenue retention

<2%

Logo churn

Experience

“

We absolutely would not have survived without Justin. Exceptionally few people have the talent stack of tech, people, numbers and sales, coupled with strong ambition to learn. He is one in a million.

Jeff Swearingen · Founder & CEO, SecureLink

What I'm known for

Strategic Value Realization

Repeatedly scaling CS orgs through critical inflection points ($0.1M–$50M ARR), delivering multiple PE exits.

Revenue Optimization & Scale

Architecting growth-driven CS organizations achieving >120% NRR and <2% logo churn.

Strategic Expansion

Building and monetizing new revenue channels through innovative service offerings and AI-powered CS automation.

Education

BS, Business Administration

University of Illinois

Skills

Customer Retention & ExpansionStrategic Account ManagementExecutive Value CreationAI-Driven CS Automation

Extended Leadership

Limited Partner & Investor

GTMFund

Seed Stage Advisor

Multiple B2B SaaS startups

Technical Innovation

Building AI-powered automation workflows

Project Management Professional

Project Management Institute (PMI)